Frequently Asked Questions
If you encrypted your iPhone backups, you will get this info. Just uncheck the local backup
option in iTunes. You’ll need to enter the password when you disable the encryption.
When you connect your Apple devices on your computer, the prompt message will appear on your iPhone/iPad/iPod touch and asking you to unlock the iPhone. It is safe to do this, so just trust computer then you can do what is told.
Please check if one of the following reasons causes it:
1) iTunes not well installed.
2) Apple Mobile Device service is not started.
3) The passwords locked and the device not authorized.
4) The iOS operating system is lower than iOS 5.0.
5) iCloud is open when you connect iDevice with PC.
To fix it, you can To fix it, you can check the version of iTunes firstly. Then, you can open the iTunes and make sure that your iTunes can recognize your devices first. Then connect the iDevice to computer via USB cable, your computer will detect your iPhone, iPad or iPod Touch automatically.
Firstly, make sure that the software is the latest one, if it is not, upgrade it. If it still crashes when it is the latest version, try uninstall the software and reinstall the program. If this still happens, please contact our support team: [email protected].
You should avoid the auto-sync of iTunes in case the iTunes backup is overwritten. You need
to turn of the auto-sync option before the process:
1) Open iTunes and click Preferences > Devices.
2) Check Prevent iPods, iPhones, iPads from syncing automatically and click OK to save the settings.
If you are still worrying, you can do a backup with your iPhone data with the help of TransPhone Phone Transfer. And if unfortunately, your data get lost during the process, you can simple restore your data back to your iPhone with ease.
You have to make sure iTunes installed because without iTunes installed, the program can’t recognize your iPhone, and some features like transfer to iTunes won’t work.
You can also backup contacts and restore contacts on iPhone with one click just by using the
In the left side panel, you will see the “Tookit” option. Click it and you will see several icons listed in the middle. Just choose “Backup Contacts” or “Restore Contacts” as you wish.
I am sorry that no, it haven’t support note transfer yet. But we will try our best to improve our software and please wait patiently for the new function.
The trial version is free but it only supports you to do the following perform:
Export at most 30 multimedia files,
Export 20 photos,
Export 3 messages and 3 contacts
A 30 days’ free trial.
After 30 days, you can’t use the trial version if you doesn’t purchase the full version.
Launch the program and click “Menu” on the top right corner. Click “Check Update” in the Menu list to upgrade the program to the latest version. Or you can download from our official site.